These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Consumer", "you") and Exactflow Prosta Spółka Akcyjna(will be referred as Exactflow P.S.A) incorporated and registered in Poland under KRS number 0001218490, with its registered office at  ul. Stanisława Bodycha 87, 05-816 Reguły , Poland ("Company", "we", "us", "our"). These Terms govern your access to and use of the Exactflow platform, including its website at www.exactsolution.com, mobile applications, browser extensions, and any related services, tools, or features we provide (collectively, the "Platform").

By creating an account, browsing the Platform, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must cease using the Platform immediately.

These Terms apply to all transactions and interactions conducted through the Platform. They are written to comply with the laws of the Republic of Poland, the European Union consumer protection framework, and applicable regulations in all jurisdictions where the Platform operates. In the event of any conflict between these Terms and mandatory consumer protection laws applicable in your country of residence, the mandatory provisions of applicable law shall prevail.

The Platform primarily serves consumers resident in European Union member states and the United Kingdom. If you are accessing the Platform from outside these regions, please note that certain consumer rights and protections described herein may differ from those available in your jurisdiction, and we make no representation that the Platform is appropriate or legally compliant for use in all countries.

"Account" means a personal user account registered on the Platform by providing required identification and contact information, enabling access to the full functionality of the Platform, including ordering, account history, and preference management.

"Consumer" means any natural person acting for purposes outside their trade, business, craft, or profession, as defined under Article 4(11) of Directive 2011/83/EU on Consumer Rights and Article 22(1) of the Polish Civil Code (Kodeks Cywilny).

"Content" means all text, descriptions, images, graphics, logos, audio files, video files, data, software, and other material made available on the Platform, whether created by the Company, Users, or third parties.

"Certified Refurbished Product" means a pre-owned electronic device that has been professionally tested, repaired where necessary, cleaned, and certified to function within defined performance specifications, graded according to cosmetic condition, and offered for sale with an applicable warranty.

"Order" means a request by a User to purchase one or more Products listed on the Platform, submitted electronically via the checkout process and constituting an offer to enter into a contract of sale.

"Platform" means the Exactflow website, mobile applications, and all related digital services operated by the Company.

"Product" means any item listed for sale on the Platform, including but not limited to certified refurbished Apple MacBooks, iPhones, and other consumer electronics.

"Sales Contract" means the binding contract of sale formed between the Company and the Consumer upon the Company's acceptance of an Order, as further described in Section 6.

"Seller" means Exactflow P.S.A. as the entity selling Products to Consumers through the Platform.

"Statutory Warranty" means the two-year legal guarantee provided by Polish and EU law under which sellers are liable for material defects and lack of conformity in goods supplied to consumers.

3.1 Eligibility

To access and use the Platform and to create an account, you must have the legal capacity to enter into a binding contract in accordance with the laws of your jurisdiction. This generally requires that you have reached the age of majority applicable in your place of residence. In jurisdictions where the age of majority is not clearly defined, or where additional legal certainty is required, you must be at least eighteen (18) years of age

By registering an account, you represent and warrant that you meet these eligibility requirements. If you are registering or using the Platform on behalf of a legal entity, you further represent and warrant that you are duly authorized to act on behalf of that entity and to bind it to these Terms.

The Platform is intended for consumer use. If you are accessing or using the Platform as a business entity, professional, or for commercial purchasing purposes, certain consumer protection rights and provisions under applicable law may not apply to you. In such cases, you are encouraged to contact us at support@exactsolution.com to discuss the applicable commercial terms and conditions.

3.2 Account Registration

To place orders and access personalised features, you must register an Account by providing a valid email address, a secure password, and such other information as is required during the registration process. You agree to provide accurate, current, and complete information and to update such information promptly if it changes.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities carried out under your Account, unless such activities result from unauthorized access not attributable to you. You agree to notify us immediately at support@exactsolution.com if you become aware of any unauthorized use of your Account or any other security breach.

The Company will implement appropriate technical and organisational measures to protect Account security in accordance with applicable law. However, to the extent permitted by law, the Company shall not be liable for losses resulting from your failure to maintain the confidentiality of your Account credentials or to promptly notify us of any unauthorized use, provided that such losses are not caused by the Company’s failure to comply with its legal obligations.

The Company may require that each individual User maintains only one personal Account. Creating multiple Accounts may undermine the Company’s ability to verify identity and prevent fraud, circumvention of security measures, abuse of returns/refunds/warranties, or misuse of promotions and account-based benefits. Accordingly, duplicate or additional Accounts created for purposes other than legitimate personal use may be suspended or terminated. Where practicable, the Company will first contact the User and may offer options such as merging Accounts, subject to applicable law. The Company reserves the right to suspend or terminate Accounts that are found to be duplicates, or that are used for commercial or professional purposes without prior written agreement from the Company.

3.3 Account Suspension and Termination

The Company reserves the right to suspend or permanently terminate your Account, with or without prior notice, in cases including but not limited to: material breach of these Terms; fraudulent, deceptive, or abusive conduct; provision of false or misleading information during registration; or where required by applicable law or by a competent authority. Where suspension or termination is imposed without prior notice due to the severity of the breach, we will inform you of the reason as soon as reasonably practicable unless we are prohibited from doing so by law.

You may close your Account at any time by contacting us at support@exactsolution.com. Account closure does not affect Orders already placed and confirmed, and does not waive any rights or obligations that arose prior to closure. Where mandatory retention periods apply under applicable law, we may retain certain data associated with your Account in accordance with our Privacy Policy even after Account closure.

4.1 Permitted Use

You may use the Platform solely for lawful personal, non-commercial purposes, including browsing Product listings, researching Products, placing Orders, and managing your Account. You may not use the Platform in a manner intended to create multiple Accounts for the same individual or to circumvent any eligibility, security, fraud-prevention, or account controls. 

If you create or maintain more than one personal Account, the Company may treat such accounts as duplicates where it reasonably believes they relate to the same individual and are used for circumvention or abuse, and may suspend, merge, or terminate such Accounts in accordance with these Terms.

4.2 Prohibited Conduct

You agree that you will not engage in any of the following conduct while using the Platform: (a) use the Platform for any fraudulent, unlawful, or deceptive purpose;
(b) attempt to circumvent any security measures, authentication mechanisms, or access controls implemented on the Platform;
(c) scrape, crawl, or otherwise extract data from the Platform in bulk or through automated means without the Company's prior written consent;
(d) upload, transmit, or disseminate any malware, viruses, or other harmful code;
(e) use the Platform to make false or speculative Orders or to manipulate pricing or product availability;
(f) harass, threaten, or abuse other users or Company personnel;
(g) impersonate any person or entity or otherwise misrepresent your identity or affiliation;
(h) use the Platform to engage in resale for commercial profit without the Company's written authorization; or
(i) take any action that imposes a disproportionate burden on the Platform's infrastructure.

The Company reserves the right to investigate suspected breaches of this Section and may refer matters to competent law enforcement authorities where criminal conduct is involved.

4.3 Product Reviews and User-Generated Content

Where the Platform permits Users to submit product reviews, ratings, or other user-generated content, you grant the Company a non-exclusive, royalty-free, transferable (if applicable), worldwide licence to use, reproduce, publish, display, and distribute such Content in connection with the operation, promotion, and improvement of the Platform.

This licence is granted for as long as the Content is maintained on the Platform, subject to applicable law and your data-protection rights under the GDPR, including where the Company is required to take down or restrict access to Content.

You represent that your Content is accurate, does not infringe third-party rights, and complies with applicable law.

The Company may moderate, edit, or remove any Content that violates these Terms or applicable law, and may do so without prior notice where necessary to address suspected illegality, fraud, IP infringement, or to comply with legal obligations. 

5.1 Nature of Products

The Platform specialises in the sale of certified refurbished consumer electronics, with a primary focus on Apple products including MacBooks and iPhones. Each Product listed on the Platform has been professionally assessed, cleaned, and tested by our technicians. Products are assigned a cosmetic grade (such as Grade A, Grade B, or Grade C) which reflects the visual condition of the device. The functional specifications and warranty coverage applicable to each grade are described on the relevant Product listing page.

Product images displayed on the Platform are representative and may not reflect the exact cosmetic condition of the individual unit you receive. The cosmetic grade description provided in the Product listing is the authoritative representation of the product's condition. Minor cosmetic imperfections consistent with the stated grade do not constitute a defect or basis for return, except where such imperfections are materially inconsistent with the grade description.

5.2 Company as Seller

All Products sold through the Platform are sold directly by Exactflow P.S.A. as the Seller. The Company holds the relevant stock, processes Orders, issues invoices, and is solely responsible for fulfilment, warranty obligations, and after-sales support. The Company is not a marketplace connecting independent third-party sellers with consumers. Responsibility for the Product, its condition, and its delivery rests entirely with the Company.

5.3 Product Availability and Pricing

Product listings and pricing displayed on the Platform are subject to availability and may change without prior notice. Prices are displayed inclusive of applicable VAT where required by law. Delivery charges, if any, are displayed separately during the checkout process prior to Order confirmation. The Company reserves the right to correct pricing errors, and if an Order is placed at an incorrectly stated price, we will notify you before processing the Order and give you the option to proceed at the correct price or cancel.

The Company makes reasonable efforts to ensure that Product listings are accurate and up-to-date, but does not warrant that all listings are free from errors, including errors in description, pricing, or availability. To the fullest extent permitted by law, the Company shall not be liable for any reliance placed on inaccurate listing information prior to Order confirmation.

6.1 Order Process

The presentation of Products on the Platform constitutes an invitation to treat and not a binding offer. By completing the checkout process and submitting an Order, you make a binding offer to purchase the selected Products at the stated price, subject to these Terms. No Sales Contract is formed until the Company sends you a written Order Confirmation by email (noreply@exactsolution.com) explicitly confirming acceptance of your Order.

Prior to confirmation, you will receive an Order Acknowledgement email confirming receipt of your request. This Acknowledgement does not constitute acceptance of your Order. The Company reserves the right to decline any Order where a Product is unavailable or where stock information has been incorrectly displayed due to system or inventory updates. In such cases, any payment will be refunded in full.

6.2 Payment

Payment must be made in full at the time of ordering unless a deferred payment option is explicitly offered on the Platform. The Company accepts payment methods as displayed during checkout. By submitting payment details, you represent that you are authorized to use the payment method provided and that the payment information you submit is accurate.

All payment processing is handled by our third-party payment service providers - Stripe. The Company does not store full credit card or bank account numbers on its servers. By using these payment methods, you agree to the applicable terms and conditions of the respective payment service provider.

6.3 Invoicing

Upon confirmed payment, the Company will issue a VAT invoice or receipt as required by applicable law. Polish consumers are entitled to a VAT invoice upon request. Electronic invoices are issued as standard. Where applicable, invoices will reflect the relevant VAT rate in accordance with the laws of the Republic of Poland and EU VAT directives.Where applicable, the Company may apply the One Stop Shop (OSS) scheme for cross-border intra-EU B2C supplies in accordance with Council Directive (EU) 2017/2455 and related EU VAT legislation. VAT is applied in accordance with applicable Polish VAT law and EU VAT directives. 

The Company will deliver Products to the address specified in your Order using reputable courier services including DHL, FedEx, DPD, and other carriers as available. Estimated delivery times are provided as guidance only and do not constitute a guarantee. Risk of loss or damage to Products passes to you upon physical delivery of the Products to you or a third party designated by you, without prejudice to your statutory rights under applicable consumer protection laws, including the legal guarantee of conformity 

If delivery is delayed beyond the estimated date, you should contact us at support@exactsolution.com. Under Article 18 of Directive 2011/83/EU, if the Company fails to deliver the Products within the agreed period and fails to agree a new delivery date within a reasonable time, you have the right to terminate the Sales Contract and receive a full refund.

Delivery is available within Poland and across all European Union member states. Delivery outside the European Union may be available on request and is subject to confirmation by the Company depending on destination and logistics feasibility. Where international delivery is agreed, you will be responsible for any applicable import duties, taxes, and customs clearance charges imposed by the destination country. The Company shall not be responsible for delays caused by customs authorities or regulatory inspections

8.1 Statutory Right to Withdraw

As a Consumer resident in the European Union or United Kingdom, you have the right to withdraw from a Sales Contract without giving any reason within fourteen (14) calendar days from the day on which you or a third party nominated by you (other than the carrier) takes physical possession of the Products. This right is provided under Article 9 of Directive 2011/83/EU on Consumer Rights and is implemented in Polish law under the Ustawa z dnia 30 maja 2014 r. o prawach konsumenta (Consumer Rights Act).

To exercise this right, you must inform us of your decision to withdraw by means of an unequivocal statement before the expiry of the fourteen-day period. You may use the standard withdrawal form provided in Annex 1 to these Terms, or any other clear written statement sent to support@exactsolution.com. "Refunds will be processed without undue delay and in any event no later than fourteen (14) days from the date on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned Products or you have supplied evidence of their return, whichever is earlier." 

8.2 Return of Products

Upon exercising your right of withdrawal, you must return the Products to us without undue delay and no later than fourteen (14) calendar days from the date on which you communicated your decision to withdraw. You may use any carrier of your choice. The Company will bear the cost of return delivery where this has been expressly stated in the Product listing; otherwise, return shipping costs are borne by the Consumer.

Products must be returned in their original condition, with all included accessories, documentation, and packaging. You are responsible for any diminished value of the Products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Products. The Company will refund the full purchase price, including any delivery costs paid (up to the cost of the least expensive standard delivery option offered), within fourteen (14) days of receiving the returned Products or proof of return shipment, whichever is earlier.

8.3 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:
(a) Products sealed for hygiene or health protection reasons which have been unsealed after delivery;
(b) software that has been activated or registered;
(c) Products that have been personalised or modified at the Consumer's request; or
(d) digital content that has been made available with the Consumer's prior express consent and acknowledgement that the right of withdrawal is thereby forfeited. Refurbished electronics are generally not subject to the hygiene exclusion; however, devices with broken seals beyond typical handling inspection may be assessed for diminished value.

The Company provides a statutory warranty on all Products in accordance with Directive 2019/771/EU on the sale of goods and the Polish Consumer Rights Act. Products must be in conformity with the Sales Contract, meaning they must meet the description provided in the listing, be fit for the purpose for which goods of that type are ordinarily used, and correspond to the cosmetic grade stated.

If a Product is not in conformity with the contract at the time of delivery, you are entitled to: (a) repair of the Product;
(b) replacement of the Product;
(c) a proportionate price reduction; or
(d) termination of the contract with a full refund, subject to the conditions and hierarchy of remedies set out in applicable law. You must notify the Company of any lack of conformity within a reasonable time after discovering it. The statutory warranty period is two (2) years from the date of delivery for new and refurbished goods sold to consumers.

To make a warranty claim, contact us at support@exactsolution.com with your Order number, a description of the defect, and supporting evidence such as photographs. We will respond within fourteen (14) business days with our assessment and proposed remedy. Any replacement Products provided under warranty will be covered by a new warranty period running from the date of replacement delivery.

Where the Company offers a voluntary commercial warranty in addition to the statutory warranty, the terms of such commercial warranty will be set out separately in the Product listing or warranty certificate. A commercial warranty does not limit, exclude, or replace the Consumer's statutory rights.

The Platform, including all Content, design elements, trademarks, service marks, trade names, logos, software, source code, databases, and compilations of data, is the proprietary property of Exactflow P.S.A. or its licensors. All rights in and to the Platform are reserved. Nothing in these Terms transfers any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes as contemplated by these Terms. This licence does not permit you to reproduce, distribute, publicly display, modify, create derivative works from, reverse-engineer, decompile, or otherwise exploit any part of the Platform without the prior written consent of the Company.

Apple, MacBook, iPhone, and other product names and trademarks referenced on the Platform are the intellectual property of Apple Inc. or its affiliates. The Company's use of these names is solely for the purpose of identifying Products and does not imply any affiliation with, endorsement by, or authorisation from Apple Inc.

If you believe that any Content on the Platform infringes your intellectual property rights, please send a written notice to support@exactsolution.com with: your identity, a description of the allegedly infringed work, the URL or other identification of the allegedly infringing material, a statement of good faith belief, and a declaration of the accuracy of the information provided.

The Platform may contain links to third-party websites, platforms, or services, including marketplace platforms such as Allegro, Back Market, Refurbed, Cdiscount, eBay, and Kaufland, as well as payment processors and logistics providers. These links are provided for convenience only. The Company does not control and is not responsible for the content, privacy practices, or terms of service of any third-party site. Your use of third-party sites is governed by their respective terms and conditions, and the Company disclaims all liability arising from such use.

Where the Company offers Products through third-party marketplace platforms in addition to the Exactflow Platform, the specific terms governing each such channel are provided on those platforms. In the event of conflict between these Terms and the terms of a third-party marketplace platform for a transaction conducted on that platform, the terms of the marketplace platform shall govern the transaction to the extent of the conflict.

12.1 Mandatory Rights and Non-Excludable Liability Nothing in these Terms shall exclude or limit the Company’s liability where such liability cannot be excluded or limited under applicable mandatory law, including but not limited to liability for: 

(a) death or personal injury caused by the Company’s negligence; 

(b) fraud or fraudulent misrepresentation; 

(c) breach of implied terms relating to title; 

(d) defective Products under applicable product liability legislation; and 

(e) any statutory rights of Consumers under applicable consumer protection laws, including rights arising under EU Directive 2019/771 on the sale of goods and relevant implementing national laws.

12.2 Limitation of Liability Subject to Clause 12.1, and to the maximum extent permitted by applicable law, the Company’s total aggregate liability arising out of or in connection with these Terms, the Platform, or any Products purchased through the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the higher of: 

(a) the total amount paid by you for the specific Order giving rise to the claim; or 

(b) PLN 5,000 (or equivalent in your local currency).

This limitation shall apply on a per-claim basis and shall not apply where prohibited by mandatory consumer protection law.

12.3 Exclusion of Certain Damages To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or the cost of substitute goods or services, whether arising in contract, tort (including negligence), or otherwise.

Nothing in this Clause 12 excludes or limits liability which cannot be excluded under mandatory law.

12.4 Platform Availability and Content Disclaimer The Platform and all Content are provided on an "as available" basis.

13A.1 Scope and Access Eligibility

This Section governs access to and use of any application programming interface, webhook, data feed, or integration endpoint made available by the Company in connection with the Platform ("API"). Access to the API is not available to all Users by default and is subject to a separate API access application and approval process.

To be eligible for API access, you must:

(a) hold an active, verified Platform Account in good standing; 

(b) be acting in a professional, technical, or commercial capacity as expressly authorized in writing by the Company — consumer accounts are not eligible for API access unless expressly approved; 

(c) agree to and comply with this Section 12A and any additional API documentation, developer guidelines, or usage policies published by the Company from time to time; 

(d) not be a direct competitor of the Company, unless prior written approval has been granted.

API access credentials are personal and non-transferable. You may not grant, sublicense, resell, or share your API credentials with any third party. The Company reserves the right to approve, reject, or revoke API access at its sole discretion without providing a reason.

13A.2 Authentication and Security Requirements

All API requests must be authenticated using the credentials (API key, OAuth token, or equivalent mechanism) issued by the Company upon approval. You are solely responsible for:

(a) storing API credentials securely and preventing unauthorised access or disclosure;
(b) rotating credentials immediately if you suspect they have been compromised, and notifying the Company at legal@exactsolution.com without undue delay;
(c) implementing appropriate technical controls in your systems to prevent unauthorised use of the API through your credentials;
(d) ensuring that all API calls are transmitted over encrypted connections (TLS 1.2 or higher); 

(e) not embedding API credentials directly in publicly accessible code repositories, client-side code, or any publicly visible environment.

You acknowledge that the Company may monitor API usage patterns for security and abuse detection purposes. Any activity that the Company reasonably believes constitutes a security risk or breach may result in immediate credential suspension without prior notice.

13A.3 Rate Limits and Usage Restrictions

API access is subject to rate limits as specified in the API documentation published in the Developer Portal. Current limits apply on a per-credential, per-endpoint, and per-time-window basis. The Company reserves the right to adjust rate limits at any time, with notice provided where reasonably practicable.

You must not:

(a) exceed the rate limits applicable to your access tier; 

(b) use multiple credentials, rotating IPs, or other technical mechanisms to circumvent rate limits;

(c) make requests that impose a disproportionate or unreasonable load on the Platform's infrastructure; 

(d) cache or store API responses beyond the duration permitted by the response headers or API documentation;

(e) use the API to access data in bulk quantities beyond what is necessary for your stated integration purpose.

Exceeding rate limits may result in temporary throttling, suspension of API access, or termination of your integration agreement without liability to the Company.

13A.4 Prohibited Uses

In addition to the prohibited conduct set out in Section 4.2 of these Terms, the following uses of the API are expressly prohibited:

(a) Scraping and unauthorised data extraction — using the API to systematically collect, harvest, or extract Product data, pricing, inventory levels, or any other Platform data for purposes beyond your approved integration use case, including building competing price aggregation tools or databases;

(b) Reverse engineering — attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code, architecture, algorithms, or trade secrets of the Platform through API interactions or response analysis;

(c) Automated account actions — using the API to programmatically create accounts, place speculative orders, manipulate product availability signals, or otherwise automate actions that circumvent the Platform's normal user interaction flows;

(d) Resale of access — offering API-derived data or functionality as a service to third parties without the Company's prior written consent;

(e) Security testing without authorisation — conducting penetration testing, fuzzing, vulnerability scanning, or any other security assessment of the API or Platform without the Company's prior written authorisation;

(f) Inference attacks — using patterns of API responses to infer confidential business information, including but not limited to inventory volumes, sales velocity, supplier relationships, or pricing strategies.

13A.5 Data Usage Restrictions — GDPR Alignment

Where API responses include or involve personal data (including but not limited to Customer names, delivery addresses, contact details, or order-linked identifiers), the following obligations apply:

(a) Independent controller responsibility — where you receive personal data via the API and process it for your own purposes, you act as an independent data controller under Regulation (EU) 2016/679 (GDPR) and are solely responsible for maintaining a valid lawful basis, providing appropriate privacy notices to data subjects, and complying with all applicable data protection obligations;

(b) Purpose limitation — personal data received via the API may be used only for the specific, documented integration purpose approved by the Company. You must not use such data for direct marketing, profiling, data enrichment, or any purpose other than that for which it was shared;

(c) Retention limits — personal data received via the API must not be retained beyond the period strictly necessary for the approved integration purpose. Data that is no longer required must be securely deleted or anonymised;

(d) No onward transfer without safeguards — you must not transfer personal data received via the API to any third party or to a country outside the European Economic Area without ensuring that appropriate transfer safeguards are in place in accordance with Chapter V GDPR;

(e) Data Processing Agreement — where the Company determines that the nature of API data sharing constitutes a controller-to-processor relationship, you will be required to execute a Data Processing Agreement with the Company before API access is granted or continued;

(f) Breach notification — if you suffer a personal data breach involving data received via the API, you must notify the Company at legal@exactsolution.com within 24 hours of becoming aware of the breach, in advance of any statutory notification obligations.

13A.6 Suspension and Revocation of API Access

The Company may suspend or permanently revoke API access credentials, with or without prior notice, in the following circumstances:

(a) breach of any provision of this Section 12A or the API documentation; 

(b) any use of the API that the Company reasonably considers harmful to the Platform, other Users, or third parties; 

(c) a data protection breach or GDPR non-compliance event involving API-received data;

(d) the discovery that API access was obtained by misrepresentation; 

(e) a change in the Company's API offering, including the retirement or restructuring of API endpoints; 

(f) a court order, regulatory direction, or law enforcement request.

The Company shall endeavour to provide advance notice of revocation where circumstances permit, but is not obligated to do so where immediate revocation is necessary to protect the Platform or its Users. Revocation does not affect the Company's right to pursue other remedies for breach.

Section 13B — Beta Services and Trial Features

13B.1 Scope

From time to time, the Company may make available features, tools, functionality, or services that are in a pre-release, experimental, pilot, or trial phase ("Beta Services"). Beta Services may be offered under a limited-access programme, a time-limited free trial, or an invitation-only arrangement. Participation in any Beta Service is voluntary and subject to this Section 12B, which governs to the exclusion of any conflicting provision in these Terms to the extent of the conflict.

Access to Beta Services does not create any entitlement to continued access, general availability, or the commercial release of any feature or functionality encountered in the Beta Service.

13B.2 "As-Is" Basis — No Warranty

Beta Services are provided strictly on an "as is" and "as available" basis, without representation or warranty of any kind, express or implied, including without limitation any warranty of:

(a) merchantability or fitness for a particular purpose;

(b) accuracy, completeness, or reliability of outputs or data; 

(c) uninterrupted, error-free, or secure operation; 

{d) compatibility with your systems, devices, or existing workflows; 

(e) conformity with the description or documentation provided.

The Company expressly disclaims all warranties in respect of Beta Services to the fullest extent permitted by applicable law. Nothing in this Section affects your mandatory statutory rights as a Consumer under applicable EU and Polish consumer protection law, which cannot be waived.

13B.3 Features May Change or Be Discontinued

Beta Services are subject to change at any time and without prior notice. The Company may, at its sole discretion and without liability:

(a) modify, limit, or alter the functionality, scope, or availability of any Beta Service; 

(b) discontinue a Beta Service permanently, whether or not a commercially released equivalent is made available; 

(c) transition a Beta Service to a paid offering with or without a conversion period; 

(d) merge, split, or restructure Beta Services in connection with Platform development.

You acknowledge that reliance on Beta Services for critical business or personal functions is at your own risk, and the Company accepts no responsibility for losses arising from the modification or discontinuation of a Beta Service.

13B.4 Limitation of Liability — Enhanced Exclusion for Beta Services

In addition to and notwithstanding the general limitation of liability in Section 12, the following enhanced limitation applies specifically to Beta Services:

The Company's total aggregate liability in connection with any Beta Service — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed EUR 100 (or the equivalent in your local currency), regardless of the nature or extent of the loss claimed.

The Company shall not be liable for any of the following losses arising from your use of or reliance on a Beta Service:

(a) loss, corruption, or inaccessibility of data entered into or processed by a Beta Service; 

(b) business interruption, loss of revenue, or loss of anticipated savings; 

(c) reputational harm arising from Beta Service output or failure; 

(d) costs of substitute services or workarounds adopted following Beta Service disruption.

Nothing in this Section 12B.4 excludes liability that cannot be excluded under mandatory Polish or EU consumer protection law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

13B.5 No Guaranteed Uptime or Support

Beta Services are not subject to any service level commitment, uptime guarantee, or support obligation. In particular:

(a) the Company does not commit to any minimum availability percentage for Beta Services; 

(b) scheduled or unscheduled downtime may occur without advance notice; 

(c) support for Beta Services, where offered, is provided on a best-efforts basis only and does not carry any response time or resolution commitment; 

(d) the Company may prioritise resources for generally available Platform services over Beta Service issues at its sole discretion.

Where support for a Beta Service is offered, it will be provided through the channel specified in the Beta Service documentation or invitation. The Company's standard support SLAs set out in these Terms do not apply to Beta Services.

13B.6 Feedback and Improvements — Licence to Use

If you provide comments, suggestions, ideas, improvement requests, bug reports, or other feedback in relation to any Beta Service ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable licence to use, reproduce, adapt, modify, incorporate, and exploit such Feedback for any purpose, including the development, improvement, and commercialisation of the Platform and related products, without any obligation of confidentiality, attribution, or compensation to you.

You represent that any Feedback you provide is your own original input and does not infringe the intellectual property rights of any third party. You waive any moral rights in the Feedback to the fullest extent permitted by applicable law.

This Feedback licence survives termination of your access to the Beta Service and does not create any joint ownership, employment, or agency relationship between you and the Company.

The Company shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics or epidemics, acts of government or regulatory authorities, war, terrorism, civil unrest, industrial action, supply chain disruptions, power outages, cyberattacks, or failures of third-party service providers. In such circumstances, the Company will notify you as soon as reasonably possible and will use reasonable endeavours to minimise the impact of the event on its obligations.

If a force majeure event causes a delay in the delivery of an Order, you will be given the option to wait for the delay to resolve, agree a new delivery date, or cancel the Order and receive a full refund. This Section does not limit your statutory rights under applicable consumer protection law.

15.1 Complaints

If you have a complaint about the Platform, a Product, or our services, please contact us in the first instance at complaints@exactsolution.com   or by post to our registered address. We aim to resolve all complaints within thirty (30) business days of receipt. All complaints will be handled professionally and in good faith, in accordance with applicable consumer protection standards.

15.2 Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction within sixty (60) days of your initial contact, you have the right to seek alternative dispute resolution (ADR). In Poland, consumers may refer disputes to the Stały Polubowny Sąd Konsumencki (Permanent Consumer Arbitration Court) or the Rzecznik Finansowy (Financial Ombudsman) where applicable. EU Consumers also have the right to use the European Commission's Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/consumers/odr/ , which provides a central point of access for the out-of-court resolution of disputes relating to online contracts.

Use of alternative dispute resolution is voluntary. You are not required to use ADR before bringing a claim in court, and your right to access the courts is not affected by these provisions.

15.3 Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of the Republic of Poland, without prejudice to any mandatory consumer protection provisions applicable in your country of habitual residence. Subject to the foregoing, any disputes arising out of or in connection with these Terms or the Platform shall be subject to the non-exclusive jurisdiction of the courts of the Republic of Poland. If you are a Consumer resident in an EU member state, you also retain the right to bring proceedings in the courts of your country of residence.

The Company reserves the right to amend these Terms at any time. Where changes are material, we will provide at least thirty (30) days' advance notice to registered Account holders by email or by prominent notice on the Platform. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not wish to be bound by the amended Terms, you may close your Account before the effective date of the change.

Minor amendments, such as corrections of typographical errors, clarifications, or updates required by changes in applicable law, may be made with a shorter or no notice period, subject to applicable mandatory law requirements.

These Terms, together with the Privacy Policy and any additional terms provided at the point of sale, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior agreements and understandings.

If any provision of these Terms is found by a competent court or tribunal to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of these Terms, which shall remain in full force and effect. The Company's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.

These Terms are written in English. Where these Terms are translated into Polish or other languages for the convenience of Users, the English version shall prevail in the event of any inconsistency.

For general enquiries, please contact us at: support@exactsolution.com

For data protection matters, please refer to the Privacy Policy.

For warranty and returns: support@exactsolution.com

(Complete and return this form only if you wish to withdraw from the contract.)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [Description of Products]

Ordered on (*) / Received on (*): [Date]

Name of Consumer(s): [Your full name]

Address of Consumer(s): [Your address]

Signature of Consumer(s) (only if this form is notified on paper): ___________________________

Date: [Date]

(*) Delete as appropriate.